339 bat Privacy Policy — Your Data, Your Rights
At 339 bat, protecting the personal data of our registered players in Bangladesh is a core responsibility — not an afterthought. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, who we share it with, and what rights you hold as a data subject under our platform's privacy framework.
Six Privacy Principles at 339 bat
Every decision we make about your personal data is guided by these six core principles. They define how 339 bat approaches data governance across all player accounts.
Data collected by 339 bat is used only for the purposes disclosed in this Privacy Policy. We do not repurpose your information for undisclosed activities, and we do not profile players for unsolicited marketing beyond the scope of your account relationship with us.
We collect only the information that is strictly necessary to deliver our services, comply with anti-money laundering obligations, and verify player identity and age. We do not request data that is not operationally or legally required for your account.
All personal data held by 339 bat is stored on secured servers protected by industry-standard encryption. Access to player data is restricted to authorised personnel on a strict need-to-know basis, and all internal access is logged and audited.
339 bat does not sell, rent, or trade your personal data to any third-party marketer, data broker, or advertising network. Your information is yours. The only circumstances under which we share data are set out explicitly in the Data Sharing section of this Policy.
Registered players at 339 bat hold meaningful rights over their personal data, including the right to access, correct, and in certain circumstances request deletion of their records. These rights are described in full in the Your Privacy Rights section below.
We keep this Privacy Policy up to date and notify registered players of any material changes. If the way we process your data changes significantly, we will inform you before the new practices take effect, giving you the opportunity to review and act on the update.
1. Data We Collect
When you register for, access, or use the 339 bat platform, we collect personal data in two ways: information you provide to us directly, and information collected automatically as a result of your interaction with the platform. The categories of data we collect are described below.
1.1 Data You Provide Directly
The following categories of personal data are collected at the point of account registration, identity verification, or when you contact 339 bat support:
- Identity data: Full legal name, date of birth, nationality, and a copy of your government-issued identification document (National Identity Card, passport, or equivalent)
- Contact data: Email address, Bangladesh mobile phone number, and residential address (required for Know Your Customer verification)
- Payment data: The mobile wallet number (bKash, Nagad, Rocket, or Upay) or bank account details used to make deposits and receive withdrawals; we do not store full card numbers — these are handled by our PCI-DSS compliant payment partners
- Account credentials: Username and hashed password (plain-text passwords are never stored)
- Support communications: Any messages, complaints, or documentation submitted to 339 bat customer support via live chat or email
- Responsible gaming data: Self-exclusion requests, deposit limit settings, cool-off period elections, and any voluntary disclosures made in the context of our responsible gaming tools
1.2 Data Collected Automatically
When you access the 339 bat platform via a browser or mobile device, the following technical data is collected automatically by our platform infrastructure:
- Device data: Device type, operating system, browser type and version, screen resolution, and device identifiers
- Log data: IP address, login timestamps, pages visited, session duration, and error logs
- Transaction data: Details of all bets placed, games played, deposits made, withdrawals requested, and bonuses claimed through your account
- Geolocation data: Approximate geographic location derived from your IP address, used to detect access from restricted jurisdictions
- Cookie and tracking data: Session tokens, preference cookies, and analytical tracking data as described in the Cookies section below
2. How We Use Your Data
339 bat processes your personal data for the following specific purposes. Each purpose is associated with a legal basis that justifies the processing activity.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, credentials | Contract performance |
| Age verification and KYC compliance | Identity, payment, contact | Legal obligation |
| Processing deposits and withdrawals | Payment, transaction, identity | Contract performance |
| Anti-money laundering monitoring | Transaction, identity, log data | Legal obligation |
| Fraud detection and prevention | Log, device, transaction, geolocation | Legitimate interest |
| Customer support delivery | Contact, support communications | Contract performance |
| Responsible gaming administration | Responsible gaming, transaction | Legal obligation / vital interest |
| Platform analytics and improvement | Log, device, cookie data | Legitimate interest |
| Promotional communications (opted-in players) | Contact, transaction history | Consent |
2.1 Marketing Communications
339 bat sends promotional communications — including bonus offers, cricket betting tips, BPL and T20 market alerts, and seasonal promotions — only to players who have explicitly opted in to receive them at the time of registration or through their account notification settings. You may withdraw your consent to receive marketing messages at any time by updating your notification preferences in Account Settings or by contacting support. Withdrawal of marketing consent does not affect the processing of data for other purposes listed above.
3. Data Sharing & Disclosure
339 bat does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.
3.1 Payment Processing Partners
To process deposits and withdrawals in BDT, 339 bat works with regulated payment service providers including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the data necessary to execute the specific transaction — typically your registered wallet number or bank account reference and the transaction amount. Payment partners are contractually prohibited from using your data for any purpose beyond processing the transaction.
3.2 Identity Verification Services
To fulfil our Know Your Customer and age verification obligations, 339 bat may share identity documentation with third-party KYC verification service providers. These providers process your identity data on our behalf under strict data processing agreements and are not permitted to retain or use your data independently once the verification process is complete.
3.3 Game Content Providers
The 339 bat casino and slots library is powered by certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, your account identifier and session token are shared with the relevant provider solely to enable gameplay and record game outcomes. Game providers do not receive your full identity profile, payment details, or contact information.
3.4 Legal and Regulatory Disclosure
339 bat may disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities where required to do so by applicable law, valid court order, or lawful government request. In such cases, we disclose only the data specifically required by the relevant authority and, where legally permissible, will notify the affected player that a disclosure has been made.
4. Cookies & Tracking Technologies
The 339 bat platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session security, and to understand how players interact with different sections of the site. The following categories of cookies are used:
4.1 Essential Cookies
These cookies are strictly necessary for the platform to operate. They manage your login session, maintain your account state across pages, remember your preferred language and currency settings, and provide the security tokens required to protect your account against cross-site request forgery. Essential cookies cannot be disabled without preventing you from using the platform.
4.2 Analytics Cookies
Analytics cookies help 339 bat understand aggregate patterns in how players navigate the platform — for example, which sports markets are most visited, where users exit the registration flow, and how game category pages perform. This data is used exclusively to improve the platform experience. Analytics data is processed in aggregate form and is not used to identify individual players.
4.3 Preference Cookies
These cookies remember choices you have made during your session — such as your preferred odds format, display layout, or notification settings — so you do not have to re-configure them on each visit. Preference cookies expire at the end of each browser session unless you have chosen to save your settings permanently.
4.4 Managing Cookies
You may manage your cookie preferences through your browser's settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling certain categories of cookies — particularly essential cookies — may prevent you from accessing secure areas of the 339 bat platform. For detailed instructions on managing cookies in your specific browser, refer to your browser provider's help documentation.
5. Data Retention & Storage
339 bat retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply:
- Active account data (identity, contact, payment details): Retained for the duration of the account relationship plus a minimum of five years following permanent account closure, to satisfy anti-money laundering record-keeping requirements
- Transaction records (deposit, withdrawal, and betting history): Retained for a minimum of five years from the date of the transaction
- KYC documentation (copies of identity documents): Retained for five years from account closure or from the date of the most recent transaction, whichever is later
- Support communications: Retained for three years from the date of the interaction, or longer if the communication relates to a dispute or legal matter that remains unresolved
- Analytics and log data: Retained in aggregate form for up to 24 months; raw IP and session logs are deleted after 12 months
- Marketing preference records: Retained for three years from the date of opt-in or opt-out, to demonstrate compliance with consent requirements
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
6. Your Privacy Rights
As a registered player on the 339 bat platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]. We aim to respond to all privacy rights requests within 30 calendar days of receipt.
Right of Access
You may request a copy of all personal data 339 bat holds about you. We will provide this in a structured, readable format within 30 days of your verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Contact support with the corrected details and relevant documentation.
Right to Erasure
In certain circumstances, you may request that 339 bat delete your personal data. This right is subject to our legal retention obligations — we cannot erase data that we are legally required to keep.
Right to Restrict Processing
You may ask us to pause processing of your data in specific circumstances — for example, while a data accuracy dispute is under review.
Right to Portability
Where processing is based on your consent or on contract performance, you may request your data in a machine-readable format for transfer to another service provider.
Right to Object
You may object to processing carried out on the basis of legitimate interest — including analytics profiling. We will cease such processing unless we can demonstrate compelling grounds that override your interests.
7. Data Security Measures
339 bat implements a layered security architecture to protect personal data against unauthorised access, loss, destruction, or disclosure. The following technical and organisational measures are in place across the platform:
- SSL/TLS encryption: All data transmitted between your browser or device and the 339 bat platform is encrypted using Transport Layer Security (TLS 1.2 or higher). This ensures that data in transit — including login credentials and payment information — cannot be intercepted by third parties.
- Password hashing: Account passwords are stored exclusively as irreversible cryptographic hashes using a bcrypt or equivalent algorithm. Plain-text passwords are never stored, transmitted, or accessible to 339 bat staff.
- Access controls: Internal access to player data is governed by role-based access controls. Only authorised personnel with a defined operational need are permitted to access identifiable player records, and all such access is logged.
- Two-factor authentication: 339 bat provides optional two-factor authentication (2FA) via SMS verification for player accounts. Players are strongly encouraged to enable 2FA to provide an additional layer of protection against unauthorised account access.
- Regular security audits: The platform undergoes periodic penetration testing and security reviews conducted by independent third parties to identify and remediate vulnerabilities before they can be exploited.
- Incident response: In the event of a confirmed data breach that poses a risk to player rights, 339 bat will notify affected players and relevant authorities within the timeframes required by applicable law, and will take immediate steps to contain and remediate the incident.
8. Policy Updates & Contact
339 bat reviews this Privacy Policy on a regular basis to ensure it accurately reflects our data processing practices and any changes in applicable law. When we make material changes to this Policy — including changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — we will notify registered players via the in-platform notification system or by email to the address registered on your account. The "Last Updated" date at the top of this document indicates when the most recent version of the Policy took effect.
8.1 Minor Updates
Non-material updates — such as corrections to typographical errors, clarifications of existing language that do not change the substance of the Policy, or formatting improvements — may be made without individual notification. The revised Policy will be published on this page with an updated effective date.
8.2 Your Continued Use
Your continued use of the 339 bat platform following the effective date of a Policy update constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with the updated Policy, you should discontinue use of the platform and contact support to close your account. Any data already collected prior to your account closure will continue to be held in accordance with the retention periods described in Section 5.
8.3 Privacy Contact
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data 339 bat holds about you, please contact our support team using the details below. We are committed to resolving privacy-related queries promptly and professionally.
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 directly on the 339 bat platform
- WhatsApp: +880 1700 000 339 (09:00–23:00 Bangladesh Standard Time, UTC+6)
We aim to acknowledge all privacy-related enquiries within two business days and to provide a substantive response within 30 calendar days. For complex or high-volume requests, we may extend this period by an additional 30 days, in which case we will inform you of the extension before the initial 30-day window expires.
Privacy Understood — Now Enjoy the Platform
You have reviewed how 339 bat handles your personal data. Now explore our full range of betting and gaming products — from BPL cricket markets to live casino tables and slots. All in BDT. All on one secure account. 18+ only.